OIP Published Guidance on the Importance of Quality Requester Services

DOJ Office of Information Policy, FOIA Post, June 12, 2018

Today, OIP published guidance on the importance of quality requester services. This new guidance, “The Importance of Quality Requester Services:  Roles and Responsibilities of FOIA Requester Service Centers and FOIA Public Liaisons,” highlights the vital role that FOIA Requester Servicer Centers and FOIA Public Liaisons play in providing helpful and timely explanations of the FOIA process to members of the public.

DOJ has long emphasized the importance of agencies working with FOIA requesters in a spirit of cooperation. In that spirit, today’s guidance details specific roles and responsibilities for FOIA Requester Service Centers and FOIA Public Liaisons, two established ways agencies interact with the public during the FOIA request process.

Read more here.