Today the Office of Government Informations Services issued guidance -- inexplicably referred to as an "Advisory Opinion" -- concerning agency communications with requesters.  In sum, OGIS recommends that agencies  provide, at a minimum, a contact name along with email and mailing addresses, and telephone and fax numbers of the agency; include information regarding the FOIA Public Liaison’s duties; and clearly state that contacting the FOIA Public Liaison or OGIS does not stop the 90-day appeal clock.

Last month, DOJ issued guidance to agencies on the importance of providing "quality requester services."