Freedom of Information? Not Necessarily for Text Messages: eDiscovery Trends
Doug Austin, JD Supra, June 6, 2018
What percentage of Freedom of Information Act (FOIA) requests actually result in receiving all of the information requested? 75 percent? 50 percent? You might be surprised. Apparently, according to a recent survey, one part of the problem could be the lack of capturing text messages within government organizations.
According to the 2018 Public Sector Text & Mobile Communications Survey from Smarsh, 70 percent of federal, state, county and city government organizations surveyed report allowing SMS/text for official business communication. But, almost half of those (46 percent) are not formally capturing and retaining these messages. There were 236 total respondents in the survey.
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